Terms & Conditions

Pricing
All prices are in £ sterling, inclusive of VAT and exclusive of delivery charges. You may pay by any of the credit and debit cards shown on the page. We are under no obligation to accept your order. Prices, offers and products are subject to availability and may change at any time prior to acceptance of your order.

Accepting Orders and Security
When you place an order we will treat it as an offer to buy. If we accept your order, we will display a confirmation/acceptance page with your order number, at which point we make a legal contract with you.

However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will e-mail you as soon as we can to let you know.

In deciding whether to accept your order we may use the information you have given to us, or we already hold about you.

Cancellations and Returns
You may normally cancel your purchase if you notify us either within 14 days of delivery.

If there is a fault or some other defect with your product(s) you may return it to us within 28 days for a replacement or refund. This does not apply to faults caused by accident, neglect or misuse.
 
We will send you returns instructions.

Your product must be complete, unused 'as new' condition (e.g., if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned in with the original box, packing and accessories.

We will refund the money paid (not including P&P) by means of a sterling cheque made out to the purchaser.
 
Return of faulty goods within 28 Days

If there is a fault with your product (or other defect with your order) you may return the product within 28 days of delivery for replacement or refund:

We will replace the product or refund your money when:
  the product is otherwise in 'as-new' condition;
  the product is complete with the original box and the packaging;
 
Our promise to replace or refund products does not apply to faults caused by accident, neglect or misuse.

Where goods are refunded due to fault or other defect, we will refund delivery charges.

Miscellaneous
Sales on this web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us.

These terms and conditions only cover websites owned and operated by Tameside MBC. Any links within these sites to other web sites are not covered by this policy and we accept no responsibility or liability for the content of websites that are not under our control.

These terms and conditions do not affect your legal rights.

www.tameside.gov.uk, www.e-tameside.org.uk, historyof.tameside.gov.uk, library.tameside.gov.uk, setantii.org.uk are all trading names/styles of Tameside MBC, Council Offices, Ashton-under-Lyne, Lancs, OL6 6DL, UK.

Web Site Terms of Use
We do not guarantee that this web site will be compatible with all customers' PCs.

The web site is dynamic and regularly updated. Products and prices are subject to change.

Delivery
All deliveries are by surface post. Delivery will be within 28 working days of acceptance of order unless stated otherwise.

Delivery Charges
Throughout the site, the prices quoted for our products do not include the delivery charge. When you add an item to your order, a delivery charge will be added automatically. You will always be able to see the total price of your order and delivery charges before you buy.

Tracking your Delivery
We will contact you by telephone or e-mail if there are any unexpected delays.

How to Contact Us
Tameside Metropolitan Borough Council
Council Offices
Wellington Road
Ashton-under-Lyne
Tameside
OL6 6DL

By Email :  service@mail.tameside.gov.uk
By Telephone :  0161 342 8355 (+ 44 161 342 8355)
Call centre open 24 hours a day/7 days a week. Calls charged at standard rates